Accessibility Statement

Our Commitment

SRC Mortgage Solutions Ltd is committed to making its website and services as accessible and inclusive as reasonably possible. We want visitors to be able to obtain information and contact us regardless of disability, ability or the technology they use.

Our Approach

When developing, maintaining and reviewing the website, we aim to:

• check_circle use clear, plain English wherever possible;
• check_circle provide logical and consistent navigation;
• check_circle use meaningful headings and page structures;
• check_circle make text readable and support appropriate colour contrast;
• check_circle make online forms straightforward to understand and complete;
• check_circle support keyboard navigation where reasonably practicable;
• check_circle use descriptive links and alternative text for meaningful images where appropriate;
• check_circle avoid unnecessary flashing, movement or time limits; and
• check_circle support current desktop, tablet and mobile browsers.

Accessibility Standards

We aim to develop and maintain the website with reference to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA wherever reasonably practicable. This statement does not claim full conformance unless and until the website has been tested and confirmed as meeting all applicable success criteria. Accessibility is an ongoing process and we will continue to identify and implement reasonable improvements.

Using the Website

Most modern browsers and devices allow users to change text size, zoom the page, adjust colours, use keyboard controls or use assistive technology such as screen readers. The precise controls available depend on your browser, device and operating system.

Online Forms and Documents

We aim to make online forms clear and easy to complete, with helpful labels and error information. Where documents are provided for download, we will seek to use accessible formats where reasonably possible. Some third-party documents or services may not be fully within our control.

Known Limitations

As the website is newly developed and may include third-party components, we cannot guarantee that every element will be fully accessible in every combination of browser, device and assistive technology. Where a limitation is identified, we will assess its impact and seek a proportionate remedy. We will not knowingly leave a significant accessibility barrier unaddressed without considering an alternative way for customers to obtain the relevant information or service.

Customer Support and Consumer Duty

Accessible and understandable communications form part of our commitment to supporting good customer outcomes. We will take account of individual communication needs and vulnerabilities and will seek to provide appropriate support throughout the customer journey.

Equality and Inclusion

We are committed to treating customers fairly and with respect and to making reasonable adjustments in accordance with applicable equality law. Our services should be accessible without unlawful discrimination.

Contact Us

Accessibility concerns may also be referred internally to the Compliance Department of SRC Financial Services Ltd, as principal firm, where regulatory oversight or additional support is required.