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Privacy Notice

Your privacy, explained clearly.

When we provide our services to you we collect personal information about you. This Notice explains what we collect, why we collect it, who we share it with, and the rights you have over it.

Last updated: July 2026 Contact our Data Protection Officer

The purpose of this Notice

When we provide our services to you, we will collect personal information about you [and others] and we want to be open and transparent with you as to the types of information we collect about you, why we collect it, how we use it and who we may share it with.

The data controller of your personal information is SRC Mortgage Solutions Limited, a limited liability company registered at Matrix House, 12-16 Lionel Road, Canvey Island, Essex, SS8 9DE with company number 15443380.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Notice in the ‘How to contact us’ section.

What type of personal information will be processed and why?

We may ask you to provide personal information by filling in hard copy forms and documents or by corresponding with us by phone, e-mail, letter or otherwise or during the course of our meetings with you.

Identity details

Including your name and date of birth. We may ask for copies of identity documents in which case, we may collect details including your place of birth and residential address.

Why we collect it

  • To carry out money laundering and financial checks and for fraud and crime prevention and detection purposes.
  • We will only ever use copies of identity documents for this purpose.
  • We collect and process this personal information in order to comply with our legal and regulatory requirements.

Your contact details

Including your name, postal, phone and email address(es) and other personal details about you including your title, job title, marital status and date of birth.

Why we collect it

  • To contact you in order for us to manage, administer and provide our services to you.
  • To respond to any correspondence and service-related enquiries you send to us in respect of our services.
  • To discuss products or services for which you apply or may be interested in applying for.
  • To manage any applications you make for products or services.
  • To communicate any updates to you including any changes to our services, the terms and conditions of any services which we have provided to you, any changes to this Notice and to our websites.
  • To contact you in order to receive your feedback on our services and to participate in related surveys.

Financial information

Relating to you, including pension contributions and current value, salary, bank account balances, credit card balances, details of investments and payment card details.

Why we collect it

  • To evaluate your eligibility for products, including making credit searches with credit reference agencies and fraud searches with fraud prevention agencies.
  • To enable us to advise you on your financial circumstances and the appropriateness of specific courses of action and products.
  • We collect and process this personal information for our legitimate business interests.
  • To enable you to make payments for our services.
  • We collect and process this personal information as is necessary for the entry into and performance of any agreements between us (i.e. to assess whether you are eligible for products, and once an agreement has been entered into between you and us, so that we can collect payments from your payment card).

Details of your dependents

Name, address and date of birth.

Why we collect it

  • To enable us to provide you with services that you have requested that would involve, or have an impact on, your dependents (who may be adults or minors). Where those dependents are adults, please make sure that you have their permission to provide us with their personal information.

Details of contact

That we have had with you such as meetings with you, fact-finding discussions and documentation, recommendations, referrals and quotes. Details of services you have received.

Why we collect it

  • To allow us to provide a professional service to you and to contact you with information about other services of ours that we think you may be interested in.
  • We collect and process this personal information for our legitimate business interests.

Client experience

And other feedback and information you provide to us. Information about complaints and incidents. Recordings of calls we receive or make.

Why we collect it

  • To review your feedback and experience with us so that we can improve our products and services for you and for our other clients.
  • We collect and process this personal information for our legitimate business interests (and we record calls both for quality and training purposes and to comply with our legal and regulatory obligations).

Please see the section below entitled "When we record communications" for more information.

All of the personal information described above

Why we collect it

  • We may disclose your personal information to third parties where we are required to do so to comply with applicable laws and regulatory requirements including in circumstances where we are required to do so by a court Order, regulatory authority or any other third party with the lawful right to request and receive the personal information we hold about you (including law enforcement agencies and tax authorities).
  • We may also use your personal information where it is necessary for us to take legal advice in order to establish our legal rights, to bring a claim against you or any related parties or to defend a claim from you or any related parties.
  • We collect and process this personal information for our legitimate business interests including to carry out our own internal business planning, compliance, training, audit and quality assurance purposes.

Information we collect through this website

In addition to the information above, we collect the following when you use this website. We only collect what we need to answer your enquiry and to keep the site secure.

Enquiry and quote forms

When you submit our contact form, "Get a Quote" form, or a service enquiry form, we collect the details you choose to give us. Depending on the form, this may include your name, email address, phone number, postcode, the service you are interested in, your buyer status, target location, household income band, property budget, your preferred contact method, any message you write, and a record of the consent you give us.

Legal basis: We process this to respond to your enquiry and to take steps at your request before entering into a contract, and for our legitimate business interests in managing and following up enquiries.

Live chat

Our website offers a live chat facility provided by tawk.to. If you start a chat, we collect the messages you send, any name and email address you provide, and technical information about your chat session. A copy of the conversation is stored so that we can answer your question and keep a record of what was discussed.

Legal basis: We process this for our legitimate business interests in answering website enquiries and keeping accurate records. tawk.to acts as our service provider — please see "International data transfers" below.

Cookies and technical information

We use strictly necessary cookies only: a session cookie that keeps the website working as you move between pages, and a security token that protects our forms against cross-site request forgery. Our live chat provider also sets its own cookies when the chat widget loads, so it can maintain your conversation. Our web server keeps standard technical logs, which can include your IP address. We do not use advertising or marketing cookies, we do not run analytics or tracking pixels, and we do not track you across other websites.

Legal basis: These cookies and logs are essential to keep the website and its forms working securely, and we keep them for our legitimate business interests in the security and availability of the site.

Special Category Personal Data

Depending upon the types of products and services you require, we may also need to collect information from and about you which the law considers to be sensitive, such as data about your physical or mental health, which we refer to as “special category personal data”. The special category personal data that we may ask you to provide, and the reasons why we ask you to provide it, are as follows:

Information about your physical or mental health or condition

Certain products and services that you request may require this information. Specifically, in order for us to advise you on and to submit applications for health or life insurance products and services, we will need to collect information relating to your physical and mental health in order to obtain accurate quotes and to advise on the suitability of products (as insurance premiums and eligibility for products will in part depend on your physical and mental health). We will usually collect this information in the course of meetings with you, on specific questionnaires or in the process of completing an application form for such products and services.

Information about your sex life or sexual orientation

Some providers may ask for this information in the course of your application for their products or services. We will never ask for this information for our own purposes.

Information about your racial or ethnic origin

Some providers may ask for this information in the course of your application for their products or services. We will never ask for this information for our own purposes.

We will only process the special category personal data listed above with your explicit consent. You may choose not to provide us with this consent.

If you do not provide your consent

Please note that if you do not provide us with your consent to collect and process the information listed above:

  • we may not be able to advise you fully in respect of certain products and services which require this information (in particular those relating to health or life insurance);
  • your application may be rejected by the providers of products and services which require this information; or
  • the quotes for such products and services may be higher than would be the case if this information were provided.

Third Party Information

In some circumstances, we may receive information about you from third parties. In particular, we will receive information about you from Credit Reference Agencies and Fraud Prevention Agencies. This may include details of the products and services you have applied for, those lenders, finance and credit organisations with whom you have (and have had) an agreement with, the amounts advanced, the amount and frequency of repayments and whether you have made your repayments on time and in full. This will help us make the best possible assessment of your financial situation before we decide whether we can provide you with our services and/or recommend any specific products and services. It is in our legitimate interests to process your personal information for this purpose. We may also ask you to provide Letters of Authority to allow us to receive information about you from providers.

When we record communications

We, and persons acting on our behalf, may record and/or monitor communications (including telephone conversations over landlines and mobile phones, emails, instant messaging, chat rooms, fax and other electronic communications) between our staff and you. We only record communications between us in order to comply with our legal and regulatory requirements — as a regulated financial adviser, the law requires us to record these communications.

We may also record and/or monitor communications for training and quality assurance purposes but will always ask for your consent before recording communications for these purposes. If you choose not to provide your consent in these circumstances, we will still be entitled to record and/or monitor communications if we are under a legal obligation to do so (but will only be able to use the recordings for those purposes).

Who might my personal information be shared with?

We may disclose your personal information to the following categories of recipients:

To providers of financial services, insurance and investment products and services in respect of whom you request us to submit applications on your behalf and to receive updates from such providers in order for us to provide our services to you throughout the lifetime of our relationship with you.

To our suppliers and partners in order for them to help us provide our services to you, this includes:

  • IT systems providers — to assist us with providing you with an efficient, modern and professional service (this includes the provider of the live chat facility on this website).
  • Suppliers of audit and regulatory compliance support services who may review our records containing your personal information in order to audit and report to us on our compliance with applicable laws and regulatory requirements.
  • Our accountants, solicitors, insurer(s) and insurance broker(s) and any other provider of professional services to us.
  • Housing associations or other property companies that have contracted our services to provide affordability assessments.

To Credit Reference Agencies and Fraud Prevention Agencies to help us make the best possible assessment of your financial situation before we decide whether we can provide you with services. We are also required to provide information to such agencies so that they can update the information which they hold about you and which they may share with other organisations.

To other financial institutions or regulatory bodies with whom information is shared for money laundering checks, credit risk reduction and other fraud and crime prevention purposes.

To a prospective buyer (and its agents and advisers) in the event we intend to sell any part of our business or its assets or if substantially all of our assets are acquired by a third party, in which case your personal information could form part of one of the assets we sell, provided that we inform the buyer it must use your personal information only for the purposes described in this Notice. We will never rent or sell your personal information other than as part of a sale of our business.

To any national and/or international regulatory, enforcement body, government agency or court where we believe disclosure is necessary:

  • (i) as a matter of applicable law or regulation (including where we are required by law to provide information to organisations such as HMRC);
  • (ii) to exercise, establish or defend our legal rights; or
  • (iii) to protect your vital interests or those of any other person.

To any other person with your consent to the disclosure or where we are permitted to do so by law.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). Specifically, our servers are located in the UK.

Some of the service providers we use to run this website operate outside the UK. In particular, the live chat facility on this website is provided by tawk.to, which means that information you send us through live chat may be processed outside the UK. Where personal information is transferred outside the UK, we take steps to ensure that appropriate safeguards are in place to protect it, as required by UK data protection law.

Your data protection rights

You have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading below.

In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us.

Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your personal information. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO), which you can contact at ico.org.uk or on 0303 123 1113. If you are based outside the UK, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Data retention

We retain personal information we collect from you where we have an ongoing legitimate need to do so, for example:

  • to provide you with a product or service you have requested us to provide;
  • to perform our contractual obligations to you;
  • to comply with applicable legal, tax or accounting requirements;
  • to defend or manage any claims or complaints between us, you and any relevant third party including taking legal advice in respect of such claims in order to establish, exercise or defend our legal rights or such claims. This would include complaints and claims which you may bring against us or which are submitted to a court, regulatory authority or ombudsman.

When we have no ongoing legitimate need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Updates to this Notice

We may change or update this Notice in order to maintain our compliance with applicable law and regulation or following an update to our internal practices. When we update our Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

How to contact us

If you would like to contact us in relation to this Notice or if you have any other questions in respect of our processing of your personal information, please contact the Data Protection Officer:

Data Protection Officer

SRC Financial Services Limited

Address

4 Lords Court, Basildon, Essex, SS13 1SS

Email

info@srcmortgagesolutions.com

Telephone

01268 280096

SRC Mortgage Solutions Limited is registered in England No. 15443380. Registered address: Matrix House, 12-16 Lionel Road, Canvey Island, Essex, SS8 9DE. SRC Mortgage Solutions Limited is an appointed representative of SRC Financial Services Limited, which is authorised and regulated by the Financial Conduct Authority, FCA registration No. 430562 at www.fca.org.uk.

The Financial Conduct Authority does not regulate taxation and trust advice.