Regulatory Information

About SRC Mortgage Solutions Ltd

SRC Mortgage Solutions Ltd provides mortgage and protection advice. It is an Appointed Representative of SRC Financial Services Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA). SRC Financial Services Ltd is the principal firm responsible for the regulated activities undertaken by SRC Mortgage Solutions Ltd within the scope of its appointment.

Checking Our Regulatory Status

You can check the regulatory status of SRC Mortgage Solutions Ltd and SRC Financial Services Ltd on the Financial Services Register using the FCA Firm Reference Numbers shown above. The Financial Services Register is the FCA's official public record of regulated firms and appointed representatives.

Our Services

We provide advice and assistance in relation to mortgages and protection, including:

• check_circle residential mortgages;
• check_circle shared ownership mortgages;
• check_circle first-time buyer mortgages;
• check_circle home mover mortgages;
• check_circle remortgages;
• check_circle buy-to-let mortgages, where applicable;
• check_circle life insurance;
• check_circle critical illness cover;
• check_circle income protection;
• check_circle family income benefit; and
• check_circle relevant life policies, where appropriate.

Before making a recommendation, your adviser will explain the scope of the service, any limitations that apply, any fees payable and why the recommendation is suitable for your circumstances.

Buildings and Contents Insurance Referrals

We do not currently provide advice on buildings and contents insurance. With your permission, we may introduce you to a third-party insurance specialist. You are under no obligation to use that firm, and any advice or service it provides will be its responsibility under its own terms of business.

Consumer Duty and Customer Standards

We are committed to acting honestly, fairly and professionally and to supporting good customer outcomes. We aim to provide communications that are clear and understandable, recommendations that reflect individual needs and circumstances, fair value and appropriate support throughout the customer journey.

Complaints

Complaints relating to services provided by SRC Mortgage Solutions Ltd are investigated and overseen by the Compliance Department of SRC Financial Services Ltd, as principal firm. Our Complaints Procedure is available on this website.

Financial Ombudsman Service

If you are an eligible complainant and remain dissatisfied after receiving our final response, or if a final response has not been issued within the applicable FCA timescale, you may have the right to refer your complaint to the Financial Ombudsman Service. The applicable referral rights and time limits will be explained in our response to you.

Financial Services Compensation Scheme

Depending on the nature of the business and your eligibility, you may be entitled to compensation from the Financial Services Compensation Scheme if the relevant authorised firm is unable to meet its obligations. Further information is available at www.fscs.org.uk.

Website Information

The information on this website is intended for UK residents and is provided for general information only. It is not a personal recommendation or regulated financial advice. A personal recommendation can only be made after an appropriately qualified adviser has assessed your individual circumstances.

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