Cookie Policy

We keep cookies to a minimum.

This website uses only the cookies it needs to work securely, plus the cookies set by our live chat window. We do not use advertising or analytics cookies, and we do not track you across other websites.

Last updated: July 2026 Read our Privacy Policy

What are cookies?

Cookies are small text files that a website stores on your device when you visit it. They are widely used to make websites work, to make them work more efficiently, and to give information to the site owner. Some cookies are set by the website you are visiting (“first party” cookies) and some are set by another company whose service appears on the page (“third party” cookies).

Cookies we set

These are strictly necessary — the website and its enquiry forms cannot work securely without them. They do not identify you personally and are not used for marketing.

src_mortgage_solutions_limited_session Essential

Identifies your browsing session so the website works as you move between pages, keeps enquiry forms working, and shows you confirmation messages after you submit a form. It holds only a random reference — your details are stored on our own server, not in the cookie.

Expires: 2 hours

XSRF-TOKEN Essential

A security token that protects our enquiry forms against cross-site request forgery, so that another website cannot submit a form on your behalf without your knowledge.

Expires: 2 hours

src_cookie_consent Essential

Remembers the choice you made on our cookie banner, so that we honour it and do not ask you again every time you visit. It stores only whether you accepted or rejected non-essential cookies.

Expires: 6 months

Your choices

The first time you visit, we show a cookie banner. You can reject non-essential cookies in a single click, exactly as easily as accepting them — both options sit side by side on the banner, look the same, and neither is hidden behind extra steps.

If you reject, our live chat is never loaded and tawk.to cannot set any cookies. Only the strictly necessary cookies listed above are used. You can change your mind at any time:

Third party cookies (live chat)

The live chat window on this website is provided by tawk.to. We do not load it at all unless you accept cookies on our banner. Once loaded, the chat widget sets its own cookies so that your conversation can continue if you move between pages or come back later. These cookies are set and controlled by tawk.to rather than by us. If you would like to chat but have declined cookies, choosing one of our chat buttons will offer you the choice again.

__tawkuuid, TawkConnectionTime, twk_uuid_… (and similar) Third party

Set by tawk.to, the provider of our live chat. They allow the chat to recognise you if you move between pages or return later, so your conversation is not lost. These are only set if you accept cookies on our banner — if you do not, the live chat is never loaded and none of these cookies are set.

Expires: Set and controlled by tawk.to; some last for the browsing session and others for several months.

You can read how tawk.to handles this information in their privacy policy. If you would rather not receive these cookies at all, you can block them using your browser settings or a content blocker, as described under “How to control cookies” below. Blocking them will stop the live chat window from working, but the rest of the website will continue to work normally.

What we don’t use

We think it is just as important to tell you what we don’t do. This website does not use:

Advertising or marketing cookies
Analytics cookies (we do not use Google Analytics or any similar tool)
Tracking pixels, including social media pixels
Cookies that follow you across other websites
Cookies that build a profile of you to target adverts

The fonts and icons used on this site are served from our own server, so no request is made to any third party font service when you view a page.

How to control cookies

You can control and delete cookies through your browser settings. Every major browser lets you see what cookies are stored, delete them individually or entirely, and block them from being set in future:

Google Chrome Safari Microsoft Edge Mozilla Firefox

Please note: if you block the strictly necessary cookies listed above, parts of this website will not work. In particular, our enquiry and quote forms rely on the security token cookie and will not submit without it.

For more general guidance on cookies and your rights, the Information Commissioner’s Office (ICO) publishes plain-English advice at ico.org.uk.

Changes to this policy

We may update this policy if the cookies used on this website change. Where the change is significant, we will take appropriate steps to let you know.

Questions about cookies?

Get in touch

info@srcmortgagesolutions.com

Telephone

01268 280096

For full details of how we handle your personal information, please read our Privacy Policy.